Refund policy

Unfortunately, we cannot accept returns on sale items or gift cards. Due to the sanitary nature of the products sold, we do not currently offer returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note, proof of purchase is required.

You can always contact us for any return question at thewickedlioncandles@gmail.com.

Exceptions / non-returnable items
During an in-person event, a limited exchange window is available set for the length of the event. Ex: We appear at a two day market, the exchange window is only open for the duration of that respective market. Products may only be swapped for another scent of the same product and you must provide proof of purchase. Exchanged items must be in their original purchased condition.

Custom/Wholesale Order Cancellations

Custom or Wholesale orders may be cancelled within two business days of the original deposit being accepted for a full refund of the deposit. After the two business day window, deposits are not refundable. The remaining amount of the order purchase will not be charged.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thewickedlioncandles@gmail.com.